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What people say
“A superb treatment of the idea of Personal Best.”Dr. Stephen R. Covey, Author, The 7 Habits of Highly Effective People “Optimal Thinking has a little bit for everyone and will help people be the best self they can be.”Kenneth Blanchard Ph.D., Author, The One Minute Manager “Optimal Thinking is a quantum leap beyond rhetorical positive thinking ideology.”Dr. Gregory H. Tefft, Triple Crown Mr. America, Olympics Sports Medicine Staff “To fast create an optimal life, lifestyle and future, read, digest and use Optimal Thinking.”Mark Victor Hansen, Chicken Soup for the Soul® “This powerful, practical, most inspiring book gives you the ideas and tools you need to become an optimally productive and powerful person.”Brian Tracy, Author, Psychology of Achievement “Dr. Glickman’s warmth and empathy are apparent on every page.”Robert Brooks, Ph.D., Harvard Medical School “It’s great to see you helping people to reach their full potential!”Tom Hopkins, Author, How to Master the Art of Selling “Glickman was awarded her title for her ability to motivate American business people.”Business Review Weekly “A superb treatment of the idea of Personal Best.”Dr. Stephen R. Covey, Author, The 7 Habits of Highly Effective People “Optimal Thinking has a little bit for everyone and will help people be the best self they can be.”Kenneth Blanchard Ph.D., Author, The One Minute Manager “Optimal Thinking is a quantum leap beyond rhetorical positive thinking ideology.”Dr. Gregory H. Tefft, Triple Crown Mr. America, Olympics Sports Medicine Staff “To fast create an optimal life, lifestyle and future, read, digest and use Optimal Thinking.”Mark Victor Hansen, Chicken Soup for the Soul® “This powerful, practical, most inspiring book gives you the ideas and tools you need to become an optimally productive and powerful person.”Brian Tracy, Author, Psychology of Achievement “Dr. Glickman’s warmth and empathy are apparent on every page.”Robert Brooks, Ph.D., Harvard Medical School “It’s great to see you helping people to reach their full potential!”Tom Hopkins, Author, How to Master the Art of Selling “Glickman was awarded her title for her ability to motivate American business people.”Business Review Weekly |
Knowledge Base FAQ1. I have forgotten my username and password. How can I retrieve this information?Members: your username is in your registration confirmation email, and you can also log in with the email address you registered with. To set a new password, enter your email in the Reset Password box on the login page and we'll email you a secure link, valid for 72 hours. Corporate Administrators: use the Forgot password box on the Corporate login page and we'll email a new password to the address on your account. Employees invited by their organization: your first email link signs you in without a password. To choose a password afterward, use Reset Password on the Member login page. Go to Login2. What does the Modify Assessment Invitation do?The Modify Assessment Invitation allows you to customize the automatic email invitation that is sent out. Just type the text in the invitation scroll box, click on the Modify Assessment Invitation and all your invitations will automatically contain the modified text. You can change the text at any time, and return to the original generic text. 3. I've just completed the assessment. I tried to view my Self-optimization Report and can only see weird objects on Acrobat. My pdf document is completely blank OR I am seeing nothing but dots in my PDF Document.If you are having trouble viewing reports, check to see that you are using a current version of Chrome, Firefox, Edge, or Safari. Also make sure you have the latest version of Adobe Acrobat Reader which is available for free at the following web site: https://www.adobe.com/products/acrobat/readstep2.html. 4. Can I use a distribution list to set up participants and email them the link en masse?No. Each participant must be registered and invited individually. Participants are provided with unique links. Links can not be shared. 5. How can I invite an observer if the observer has no e-mail account?You can send the Observer invitation to your own email. Type in the Observer's first name and last name, and your email address. When you receive the email, click on the link and write down the URL. Then give that URL to the Observer. He/she can then type in that URL and take the Observer Assessment. 6. How can I forward the pdf file of my assessment to someone?You can click on the Download Report button on your Member's homepage. The report is a PDF file. There is a SAVE button on the Adobe Acrobat screen. Click on the SAVE button and save the file to your computer. You can then send your pdf file to others as an attachment. 7. Some of the observers want to take their own assessment. Is there a special link they can follow and are there costs involved?Observers can take the assessment at any time. We have found many observers enjoy taking their own Assessments. Just refer the Observer to http://www.optimalthinking.com/assess. On each Home Page, there is a link to the Assessment. 8. How do I delete an Invited Observer?To delete an Invited Observer, click on the Observer's Invited Link in your Members section. Then click on the Modify option for the user you wish to delete. Click on the Delete option and the invited Observer will be removed from your account. 9. Which browsers are supported?We recommend using a current version of Chrome, Firefox, Edge, or Safari for the best experience. Older browsers, including Internet Explorer, are no longer actively supported and may display pages incorrectly. 10. Can I take the assessment on my phone or tablet?Yes, the assessment pages adjust to fit mobile and tablet screens. That said, since the assessment involves 50 statements, you may find it more comfortable to complete it on a larger screen such as a laptop or desktop computer. 11. Will my answers be saved if I close my browser or lose my internet connection while taking the assessment?Your answers are saved each time you click Save & Continue at the bottom of a page. Any page you've already submitted is saved, so if you get disconnected or close your browser, simply log back in and you'll be able to continue from where you left off. Answers on the page you were actively working on when the disconnect happened may need to be re-entered. Log in to Your Portal12. I didn't receive my invitation or password reset email. What should I do?First, check your spam or junk folder, as automated emails are sometimes filtered there. Add optimalthinking.com to your list of safe senders, then wait a few minutes, since delivery can occasionally be delayed. If the email still hasn't arrived, please create a support ticket and we'll help track it down. Create a Support Ticket13. I was logged out while taking the assessment. What happened to my answers?Any page you had already submitted with Save & Continue is safely stored. Simply log back in and you'll pick up where you left off. Only answers on the page you hadn't yet submitted when you were logged out will need to be re-entered. Log in to Your Portal14. How do I purchase additional assessment credits?Log in to your Corporate Admin account and click Purchase Additional Credits on your homepage. This takes you to secure checkout; once payment completes, credits are added to your account automatically. Log in to Your Portal15. I completed my purchase but don't see my new credits yet.Credits are added automatically within a few minutes of completing checkout — no manual approval step is required. Return to your Corporate Home page (or refresh it) to see your updated total. If it's been longer than a few minutes and your credits still haven't appeared, please create a support ticket. Create a Support Ticket16. How do I add a member to a group?From your Corporate Home page, click View Individual Members, select the member(s) you want to organize, and click Add to group. Log in to Your Portal17. How do I remove a member from my organization?From your Corporate Home page, click View Individual Members, check the box next to the member you want to remove, and click Delete. Log in to Your Portal18. Can I change the email address on my account?Yes. Log in and go to your Edit Profile page, where you can update your email address along with your other account details. Log in to Your Portal19. How long is my report available after I complete the assessment?Check your Home Page — it shows the number of days you have left to access your report. If you're a Corporate member, your Corporate Administrator sets this timeframe, so contact them if you need more time. 20. Why does the "Compare Members Dominant Thinking Styles" chart label someone as "Cathy M." instead of just "Cathy"?When two members share a first name, labeling by first name alone would make their results indistinguishable. The chart shows first name plus last initial for every member so each chart is uniquely identifiable. 21. Why can't I see a member's Composite Report yet?A Composite Report unlocks only after the member has completed their own Self-Assessment and at least 5 of their invited Observers have completed the Observer Assessment. Until then, you'll see a note showing that a minimum of 5 completed Observer Assessments is required. 22. I tried inviting an observer and got "already an existing observer," but I don't see them in the Observers Invited list.This can happen if the "Invite Observer" button was tapped twice on a slow mobile connection — the first tap most likely already sent the invitation successfully. Check your Observers Invited list before trying again. Note that the same person can be added as an observer for more than one member in your organization without any conflict. 23. Why do I already see groups listed when I just created my corporate account?New corporate accounts are automatically seeded with a starter set of department groups so you have groups to start organizing members right away. You can rename, delete, or add to these groups at any time from the Groups page. 24. How do I know who has completed the Observer Assessments I sent out?Click View Observers on your Home Page. You'll see every Observer you've invited along with a status of either Pending or Completed, so you can see at a glance who still needs to finish. Log in to Your Portal25. I repurchased/renewed and reset my password on the main site, but I still can't log in to my assessment account. Why?Your assessment account and our main store login are two separate systems with two separate passwords, so resetting one does not change the other. When your assessment access is activated or renewed, we send a dedicated email with a link to set your assessment password directly — look for an email titled "End User Assessment Activated" and use the link inside it. If you can't find that email, check your spam folder or create a support ticket and we'll resend it. Create a Support Ticket |
