Emotional Mastery App Help

After checkout you receive an email titled “Your Emotional Mastery App Access Code”. It contains an unlock link and a code.

Click the link on the phone or computer where you will use the app. Or open the app, tap “Have an access code?” and type the code. Use either the link or the code, not both: each code works once.

First check your spam or junk folder, and add optimalthinking.com to your safe senders. Delivery can take a few minutes.

If it still isn't there, you can have it sent again right away: open the app, tap “Lost your code?” (next to “Have an access code?”), and enter the email address you used at checkout. We send the unlock link again to that address. If you aren't sure which address you used, try your other email addresses.

Each code works once. If it was already used, including in another browser or on another device, it can't be used again. The quickest fix is the app's “Lost your code?” link: enter the email you used at checkout and the unlock link is sent again, ready for one new device.

Also check that you typed the code exactly as shown, without spaces. Capital letters don't matter.

Yes. The app unlocks the browser or home-screen app where you redeem your code, and your saved answers stay on that device. To move to a new device, open the app there, tap “Lost your code?”, enter the email you used at checkout, and use the unlock link we send. Your year of access keeps its original end date, and your saved answers do not move with you, because they live only on the old device.

New purchases give you one year of access, starting on the day you unlock the app. The banner at the bottom of the app shows the date your access runs until. People who bought before the one-year terms began keep the access they were sold.

We email you about 30 days before your year ends, with a link to renew. You can also renew at any time from the product page. After you renew, open the new unlock link, or enter the new code, on your device. Your saved answers are kept.

The roadmaps lock again, apart from the five free ones, and the app tells you that your year of access has ended. Your saved answers stay on your device and are still there when you renew.

Yes. Your answers are stored only on your own device, and we do not see them. Because they live in your browser, clearing your browser's saved site data will also remove them.

Five roadmaps are free: Anxiety, Disappointment, Discomfort, Envy and Regret. Unlocking gives you all 20 roadmaps in the individual app for your year of access. There is nothing to install: the app runs in any web browser or from your phone's home screen.

We add new roadmaps from time to time at no extra cost during your access year, and we will email you before your year ends so you can renew if you wish.

At the bottom of the app, tap “Know someone who could use this? Recommend the app”. On a phone it opens your share menu; on a computer it copies a short message and the link. The link takes your friend to the five free roadmaps. It never includes your own code.

After you buy, you receive one email listing a row for every seat: an access code, and an unlock link. Give one row to each person. Each person uses either the link or the code, not both, and each code works once. The email also includes a ready-to-send invitation you can copy and paste.

Buy the additional seats from the organization page. Each purchase is its own order and receives its own set of codes. Each purchase carries its own license year, starting on the day you buy.

We email the purchaser about 30 days before the license ends. To renew, buy the same number of seats again from the organization page before the license ends. You receive a new set of codes, and each person opens their new link, or enters their new code, on their device to carry on. When a license ends, the roadmaps lock until each person unlocks with a new code. Saved answers stay on each person's own device.

A code is used once, on one person's device, and can't be passed on to someone else. For a new hire, buy an additional seat from the organization page. A seat that has already been used stays with the person who unlocked it. If someone loses their link, they can open the app and use the code from your original email again, as long as it hasn't been used.

Nothing about them. We ask only for the purchaser's details, never for names or contact details of employees. Each person's answers stay on their own device, so neither we nor the organization can read them.

The pilot is a paid 90-day license for a group of 10 or more seats. If you continue, the pilot fee is credited in full toward your annual license. When you are ready to continue, use our contact form and include your pilot order number, and we will apply the credit.