Optimization Case Studies
Optimization Case Studies
Measured results from organizations that partnered with Optimal Thinking, from a 41% gain in a critical business metric to a complete business turnaround.
Each case study below shows the situation, our approach, and the outcome. Click the results that interest you most.
Organizational Assessment and Optimization
41% increase
Situation
A national organization was underperforming. A new leader had taken the helm and was restructuring departments. Morale was low and the business objectives were not being met.
Approach
Our business plan writing team worked with leadership to create a three-year strategic business plan. Our market research analysts also conducted focus groups and 360 assessments. Dr. Rosalene Glickman provided executive coaching to help the leader align with the organization. Our team furnished specific recommendations to optimize organizational change. We conducted custom Best Place to Work workshops to support five measurable objectives. We then implemented a follow up program to track the results.
Outcome
Within one year, the company achieved an astounding 41% increase in a critical business metric (cases completed). Within four years, the company achieved remarkable increases in other metrics including:
- aging cases resolved
- cycle time per case
- employee satisfaction
- customer satisfaction
CEO Optimization
Industry leader again
Situation
The CEO of a Fortune 500 corporation was concerned about his executive presence. He also wanted to deploy optimization within the organization. Due to an industry shakeup, the company was losing visibility in the marketplace. Customers were cancelling orders. There was internal competition for cash to finance products.
Approach
Dr. Rosalene Glickman provided executive coaching for the CEO. They focused on optimizing:
- value growth
- talent development
- inventory management
- receivables
- cash flow
- tracking key metrics
We implemented an optimization program for key personnel with performance gaps. Our team also provided leadership training for high potential employees.
Outcome
Within two years, the company regained its status as an industry leader. There was a consistent uptick in free cash flow.
The CEO now addresses company personnel and the public with authenticity and confidence. He continues to meet with Rosalene on a weekly basis.
Leadership Development
21% more promotions
Situation
The CHRO of a national professional services firm discussed the shortfalls of various partners with our team. Several leaders lacked critical soft skills and were alienating employees. Others were sabotaging corporate initiatives.
Approach
Rosalene Glickman, Ph.D.CEO and Executive Coach
We decided to conduct a 16-week “Optimize leadership development” program. We provided executive coaching to help some partners resolve current and impending challenges. Our team also conducted onsite workshops to get buy in for the corporate vision and mission. We collaborated to develop strategies and tactics to best serve the organization. The leadership development program focused on:
- assertive communications
- conflict resolution
- employee motivation
- time management
Outcome
As a direct result, the company has promoted 21% more employees over the past two years.
Strategic Planning and Execution
Customer-focused
Situation
A mid-sized financial services organization was receiving diverse customer complaints.
Approach
To understand customer priorities, we conducted focus groups, surveys and individual interviews. We asked employees for their best solutions and shared the feedback with leadership.
Outcome
We then created a custom strategic business plan to delight customers and serve their best interests.
Interdepartmental Optimization
Bottleneck eliminated
Situation
Employees in two departments of a multinational automotive corporation did not get along. Poor communication between the departments was impacting the entire organization.
Approach
We provided executive coaching to facilitate assertive communications and conflict resolution. We also presented a custom “Optimize Your Communications Skills” workshop in each department. Our team measured results with relevant metrics over a two-year period.
Outcome
Mutual goals were set and achieved and the organizational bottleneck was eliminated.
Best Place to Work Culture
22% increase
Situation
After experiencing funding cuts, government employees were anxious and despondent. Many were focusing on issues beyond their control. “Why bother?” was felt throughout the organization.
Approach
Optimal Thinking 360 AssessmentWe evaluated their thinking and performance with the Optimal Thinking Online 360 Assessment. We then conducted custom “Best Place to Work” workshops.
Outcome
A 22% increase in employee satisfaction was achieved that year.
Hiring the Right People
18% → 2% turnover
Situation
The human resources division of a mid-size organization was concerned about personnel turnover. Candidates were vetted with background checks. They also submitted resumes and skills assessments. But 18% of employees left the organization within six months. During exit interviews, many stated that they were not the right fit for the organization.
Approach
We implemented the Optimal Thinking Online 360 Assessment as a hiring tool for a trial period of 12 months.
Outcome
During this period, only 2% of a similar sample of candidates left the organization. They left mostly because of personal issues beyond their control.
Career Change Optimization
9 of 9 hired
Situation
Nine senior executives were downsized from a Fortune 1000 corporation. They received a generous outplacement package.
Approach
We provided the executives with career transition coaching, including:
- networking strategies
- interview preparation
- interview role plays
Outcome
All nine executives found employment within two to seven months.
Productivity and Profitability Optimization
18% increase
Situation
An 8,000 employee corporation had exercised poor risk management. As a result, productivity and profitability were down.
Approach
Our senior executive team provided optimization consulting to management. At the same time, our business plan writing team produced an optimized strategic business plan. We recommended organizational structure changes. We also provided best practices for risk management and damage control. Our team presented custom seminars to maximize strategic thinking, productivity and communications, and organizational efficiency.
Outcome
Much needed enthusiasm became palpable within the organization. An 18% increase in top line results was achieved that year.
Business Turnaround
$11.1M reserves
Situation
A 2000 employee organization was in debt and on the verge of bankruptcy.
Approach
We reengineered the organization. We wrote and executed a comprehensive three-year custom business plan.
Outcome
We eliminated the long term debt within 28 months. We achieved cash reserves of $11,100,000 within 40 months. The team increased sales and added revenue streams. They cut unproductive product lines and operational inefficiencies. They also downsized unnecessary personnel and executed profitable innovative strategies.
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